Unemployment Claims Phone System Update from Oregon State Representative Tom Andersen

Unemployment Claims Phone System Update

If you applied for unemployment benefits through the Oregon Employment Departments (OED) new system “Frances Online” it is likely that you have experienced difficulties and delays in getting your claim processed timely. I have heard from many constituents about the long phone wait times that are overwhelming OED. If you have recently filed or will be filing an unemployment claim, please see important information below about OED’s change customer service hours that began June 3rd:

* Closed Mondays. Phone lines will be closed for Unemployment Insurance & Paid Leave Oregon starting Monday June 3rd.

* Tuesday to Friday Hours: 9 a.m. to 4 p.m.; OED Staff will answer calls on hold until about 6 p.m.
This change will also affect live chat for unemployment claims.

* The most efficient way to contact OED is by messaging us through a Frances Online account here. Please do not send more than one request for the same issue.

* If customers have questions about the status of their claim, they should log into their Frances Online account each day to check their action center, follow any instructions, and respond to any questionnaires they find there.

* The weekly claim line, Frances Online, and our online Contact Us form will remain available 24 hours a day.

*  Customers can still start the initial claims process using the UI telephone initial claim line 24 hours a day, but they must complete it within phone hours.